Privacy Policy

 

The short version…

We uphold the principles of GDPR in full
We won’t spam you
We’ll keep any personal data you give us secure
We’ll only use it for the reasons we say we will
We won’t share it with anybody that shouldn’t have it

The long version…

Purpose of this privacy policy

This privacy policy sets out how we use and protect any information that you give us. Wild Roots is committed to ensuring that your privacy is protected. Should we ask you to provide us with certain information by which you can be personally identified, then you can be assured that it will only be used in accordance with this privacy policy. We may change this policy from time to time by updating this page and you should check this page from time to time to ensure that you are happy with any changes.

Who is collecting your information?

NOCS Events Limited is the data controller for your personal data in most cases. However, you should be aware that…

  • Your personal data may be collected on our behalf by other companies who act as our data processors, for example, social engagement. In these instances, NOCS Events Limited is the data controller. The other companies have been carefully selected by NOCS Events Limited to be GDPR compliant. These companies (including links to their own privacy polices) are:
  • We may collect your personal data on behalf of other companies so that they can provide their service to you, for instance, camping services providers. In these instances, the other company is the data controller and NOCS Events Limited is the data processor. We will process your personal data on their behalf and will handle it according to this privacy policy. These companies (including links to their own privacy polices) are:
  • As part of your dealings with us you may give your personal data to other companies which is needed for that company to provide their service to you and is not shared with us for example, financial information for retail products sold. In these instances the other company is both the data controller and the data processor. These companies (including links to their own privacy polices) are:

Why is the information being collected?

  • You may be required to give us personal data that enables us to provide you with our services.
  • We may ask you to provide us with your personal data in order to keep you up to date with the latest news from us including any important information or alerts about the festival and your tickets.
  • We may ask you to provide us with your personal data for promotional purposes, so that we can let you know when we have new products, discounts, special offers and competitions we think you’d be interested in.
  • We may ask you to complete anonymous surveys for research and planning purposes allowing us to improve our products and services.
  • We may use your personal data in our internal records for legitimate interests such as organisation and planning. As Wild Roots is a publicly accessible venue with a huge amount of logistics and planning required to ensure the enjoyment and safety of everybody present, statistical analysis of data we hold is both necessary and in the public interest.

What information is collected?

We may collect information about you that is personally identifiable including:

  • First and last name
  • Contact information (such as email address, phone number and address)
  • Demographic information (such as postcode, country, and year of birth)

We may also collect information about you that is not personally identifiable. Any such information will be stored with your personal data and will be treated in the same way. This may include:

  • Ticket purchase information
  • Preferences (such as your marketing preferences)
  • Previous relationship with us

We may also collect audience data from you which is anonymous and will not be stored with your personally identifiable data. This may include:

  • Website usage statistics
  • Demographic groupings
  • Survey responses

How is the information collected?

We will only collect your personal data on an ‘informed choice’ and ‘explicit consent’ basis. This means…

  • We will be very clear about the reasons why we are asking you to provide your personal data.
  • We will only use your personal data for these reasons.
  • We won’t collect personal data that is not necessary for these reasons.
  • Where a reason for collecting your personal data is not a contractual reason (so that we can provide our services to you) or for our legitimate interests, we will also ask for your consent to process it.
  • We will not use tactics like pre-filled checkboxes to coerce your consent.

Who will the information be shared with?

Except as required to do so by law, your personal data will only be shared with the companies listed in ‘Who is collecting your information?’ and only for the purposes mentioned in ‘Why is the information being collected?’. Additionally, we will only share anonymous information with other entities.

How will the information be protected?

The security of your personal data is of great importance to Wild Roots and so we have put in place robust physical, electronic and managerial procedures to safeguard and secure any personal data collected. In particular…

  • We use secure protocols with our website so that your browser’s connection to our servers is encrypted. (Look for the padlock icon in the address bar)
  • We use secure services to collect and store your personal data
  • We use secure devices to access your personal data

There are some small steps you can take to help us protect your personal data…

  • If a password is needed, don’t use the same one you use everywhere else, and keep it confidential.
  • Keep your browser fresh with the latest updates from the developer, especially security patches.

What are your rights to the information?

Personal data that you give to us is still yours and you have certain rights to it. You should use our contact form if you want to contact us about these rights.

Right to withdraw

If you have previously given your consent you can change this preference at any time by using an unsubscribe link in an email or by contacting us.

  • We will do this within one month of receiving your request.
  • We may need to ask you to provide us with some verifying information to ensure accuracy.
  • ‘Unsubscribe’ links in emails will be dealt with on the same day.

Right to portability

Where we collect your personal data for contractual reasons and reasons where you have given your consent, you can request a copy of the data that we hold and we will provide it to you in an easily reusable format.

  • We will do this within one month of receiving your request.
  • We may need to ask you to provide us with some verifying information to ensure accuracy.
  • We will usually provide this as a Microsoft Excel spreadsheet

Right to erasure

Where we collect your personal data for contractual reasons, reasons where you have given your consent and for our legitimate interests, you can request that we delete the information we hold for you.

  • We will do this within one month of receiving your request.
  • We may need to ask you to provide us with some verifying information to ensure accuracy.
  • Right of erasure does not apply where we have collected your personal data for contractual reasons and you still want us to fulfil the contract. For instance, when you buy a Camping Package, we will need to keep information about that sale so that you can gain entry and use our services.

Right to object

You have a right to object to your personal data being processed. However…

  • If you choose to exercise this right, we can no longer do anything with the data we hold for you and so we will delete it in line with your ‘Right to erasure’.
  • Where we have collected your personal data for our legitimate interests, you may not have the right to object. If you want to object to your personal data being used for these purposes, you should contact us anyway so that we can discuss your position.

Changes of business ownership and control

We may, from time to time, expand or reduce our business and this may involve the sale or the transfer of all or part of Wild Roots.

  • We may disclose data to a prospective purchaser.
  • Only personal data relevant to the part of the business being transferred will be included.
  • The new controller of your personal data will only be permitted to use it for the reasons you originally supplied it to us.
  • We will take steps to ensure that your personal data remains secure and your privacy protected by the terms of this privacy policy.
  • If we cannot ensure the continuing protection of your personal data, we will not include it with any sale or transfer

Cookies (including embedded content)

This website may place and access certain cookies on your computer. Wild Roots uses cookies to improve your experience of using the site and to improve our range of products. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this site are used in accordance with current cookie law.

Before the site places cookies on your computer, you will be presented with a message bar informing you that cookies will be used. By continuing to use the website you are giving your consent to the placing of cookies. The use of cookies enables Wild Roots to provide a better experience and service to you.

The site may place the following cookies:

  • Strictly necessary cookies
    • These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Functionality cookies
    • These are used to recognise you when you use our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Other cookies
    • These are used to provide services from third parties and to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website.

Services from third parties on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited that other website.

Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

A common example of this is the Facebook Pixel cookie. When you visit a website that has Facebook Pixel installed, a cookie is dropped on your device. That cookie can then be accessed by Facebook Pixel on every website that has it installed, which allows Facebook Pixel to track you across the internet. With Facebook Pixel installed on our site, we can gain analytics of use and track a customer journey through our site. This allows us to do things like find site problems, see what our users are genuinely most interested in, promote specific products to specific sets of users, and generally make the experience of using our site better.

It should be noted that Wild Roots always uses cookies. Continuing to use our website is an indication that you agree with us as to their use. If you disagree, you should not use our website. Consult your browser’s documentation for ways to remove cookies we may have already placed. Your browser can also be instructed not to allow cookies to be dropped, but if you try to use the Wild Roots website with this feature active, the site will not work as expected, if at all.

2023